Echo-Synch

Turn Slack threads into tracked IT work.

Echo-Synch watches the channels you choose, triages every new message with AI, and tracks each request against SLAs — without the process tax of a ticketing tool.

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Inline label

Triage where conversation already happens

No new inbox. Every new thread in a monitored channel gets a private Label button so your IT team can assign, prioritise, and close in two taps.

AI triage

Priorities drafted before the human opens the modal

Gemini reads the message and drafts a priority, summary, and suggested label. The agent confirms or overrides. No opaque auto-closes.

Dashboard

Filter, sort, chart the queue

Threads, analytics, SLA compliance, assignee workload — all synced from Slack in near-real time.